Must Play Terms & Conditions — What You Need to Know Before Using the Platform

1. General Terms

These Terms & Conditions form a legally binding agreement between Must Play and all members who use this platform. By registering or using Must Play, you are deemed to have accepted and agreed to all of these terms.

Must Play is an internationally licensed online betting and gaming platform. Before using this platform, you must ensure that you are legally eligible to access such services under the laws of your country of residence.

• These terms and conditions are available in both English and Bengali. In the event of any discrepancy, the English version shall prevail.
• Must Play reserves the right to modify or discontinue this service at any time, for any reason, without prior notice.
• If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

2. Account Registration & Verification

You must be 18 years of age or older to register an account with Must Play. All information provided at the time of registration must be truthful, accurate, and complete.

• Each individual may only hold one account on Must Play. If multiple accounts are found belonging to the same person, all associated accounts will be suspended.
• Must Play may request a national ID card, passport, or other government-issued document for account verification purposes.
• You are solely responsible for keeping your account password and login credentials confidential.
• Sharing your account with or allowing access by a third party is strictly prohibited.
• If you suspect any unauthorised access to your account, contact Must Play support immediately.

3. Deposits & Payments

Must Play supports several approved deposit methods, including bKash, Nagad, Rocket, and bank transfer. Before making a deposit, please ensure you have selected the correct method and amount.

• The minimum deposit amount is stated on the Must Play payments page.
• Deposits must be made from your own account only. Using a third-party account is strictly prohibited.
• Deposits are generally processed instantly, though delays may occur due to banking-related reasons.
• Must Play is not responsible for failed deposits resulting from incorrect information provided by the user.
• Must Play reserves the right to temporarily hold a deposit if additional verification is required.

Must Play complies with international standards for anti-money laundering. Suspicious transactions are automatically flagged for review.

4. Withdrawal Policy

Your account must be fully verified before you can make a withdrawal from Must Play. Once verification is complete, you may withdraw using any approved method.

• Withdrawals can only be processed using the same payment method used for the original deposit.
• The minimum withdrawal amount is stated on the Must Play payments page.
• Withdrawal processing times vary by VIP tier — from 48 hours at Silver level down to 1 hour at Royal level.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• Must Play may place a hold on any withdrawal if fraudulent or suspicious activity is suspected.

5. Bonus & Promotion Terms

Must Play regularly offers a variety of bonuses and promotions. Each offer comes with its own terms and conditions, which are detailed on the promotions page. Please read them carefully before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once.
• A specified wagering multiplier must be met before bonus funds can be used.
• Maximum bet amounts may be restricted when wagering with bonus funds.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the offer.
• Must Play reserves the right to cancel or modify any bonus at its discretion.
• Must Play reserves the right to forfeit bonuses if the bonus system is found to be abused.

Cashback bonuses are paid out as real cash with no wagering requirements, unless otherwise stated in the relevant offer.

6. Betting Rules

Before placing bets on Must Play, please familiarise yourself with the specific rules for each game or event. The following general rules apply to all betting activity:

• Once a bet is confirmed, it cannot be changed or cancelled unless Must Play offers a dedicated cash-out feature.
• If incorrect odds are displayed due to a technical error, Must Play reserves the right to void the affected bet.
• If an event is suspended or cancelled, bet outcomes will be determined in accordance with Must Play's own rules.
• Must Play reserves the right not to accept late bets placed during live betting.
• Maximum bet limits may vary depending on the event and market.

7. Code of Conduct & Prohibited Activities

Must Play is committed to maintaining an orderly and safe environment. All members are required to follow the code of conduct below:

• Harassment, abuse, or threats directed at other members on the platform are strictly prohibited.
• Any attempt to hack Must Play's software or systems is strictly prohibited.
• Using bots, scripts, or any automated tools to gain an unfair advantage is strictly prohibited.
• Using Must Play for money laundering or as a channel for illicit funds is strictly prohibited and constitutes a criminal offence.
• Abusive or disrespectful behaviour toward Must Play staff may result in a temporary or permanent account suspension.

8. Responsible Gaming

Must Play believes gaming should be a source of entertainment — never a source of problems. That's why responsible gaming tools are always available on Must Play:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Time Limit: Set a daily limit on how much time you spend playing.
• Cool-off: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Long-term self-exclusion requests can be submitted through our support team.

If you're struggling with problem gambling, please reach out to the Must Play support team. For more information, visit our Responsible Play Visit the page.

9. Privacy & Data Usage

Must Play collects your personal information and uses it in accordance with applicable laws and the Must Play Privacy Policy. To learn how your information is used, please see our Privacy Policy Visit the page.

• Must Play will never sell your personal information to third parties.
• Information may be disclosed to authorities where required by legal obligation.
• Must Play may use your browsing data to improve your experience on the platform.

10. Limitation of Liability

Must Play strives to maintain the highest standards, but will not be held liable for the following:

• Bets lost due to internet disconnection or technical issues.
• Issues arising from the failure of a third-party payment provider.
• Losses resulting from voluntarily sharing your account password.
• Force majeure events — including natural disasters, government orders, or conflict causing service disruption.

11. Account Suspension & Closure

Must Play may temporarily or permanently close an account for any of the following reasons:

• Violation of any part of these terms and conditions.
• Engaging in fraudulent activity or attempting to gain an unfair advantage through dishonest means.
• Operating multiple accounts.
• Failure to cooperate with KYC verification.
• Money laundering or suspicious financial activity.

You may close your account at any time by contacting Must Play support. Please withdraw any remaining balance before closing your account.

12. Dispute Resolution

If you have a dispute with Must Play, please contact our support team first. Most issues can be resolved quickly through direct communication.

• Complaints must be submitted within 30 days of the incident.
• Must Play aims to respond to all complaints within 7 business days.
• If a resolution cannot be reached, the dispute will be settled through independent mediation.
• Must Play's decision on any matter relating to the interpretation or application of these Terms & Conditions shall be final.

Contact Support: support@mustplay.best — We're always here for you.