Betting is meant to be fun — not a burden. Must Play wants you to always stay in control, stay well, and enjoy the experience.
Must Play believes that genuine enjoyment only comes when gaming stays controlled and mindful.
At Must Play, you can set your own daily, weekly, or monthly deposit and betting limits. Once a limit is set, it cannot be easily increased — this is by design, to keep you protected.
When you feel like you need a break, use Must Play's "Cooling Off" feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
If you want to step away from betting for an extended period, choose Must Play's self-exclusion option. You can block all access for anywhere between 6 months and 5 years.
Set a time limit for how long you play in a single session on Must Play. When the time is up, you'll receive an automatic alert and your session will end.
If your losses exceed a set amount, Must Play will automatically stop betting on your behalf. This keeps your budget safe.
Must Play's trained team is always here for you. If you're struggling, reach out directly — our goal is to support you, not to judge.
Responsible gaming means keeping betting a healthy part of your entertainment — where you stay in control, not the situation. Must Play believes every player should know their limits and play within them.
For many people, online betting is a hobby and a source of fun. The thrill of placing a wager on a cricket or football match is something a lot of people genuinely enjoy. But when that enjoyment turns into a compulsion, problems start to arise. Must Play wants to make sure that line is never crossed.
Responsible betting means:
Must Play Location: We believe that healthy, informed players have the best experience in the long run. Your well-being matters more to us than our business.
Must Play's commitment to responsible gaming goes beyond words — it's reflected in how our platform operates. The following policies are strictly enforced:
Must Play offers several tools to help you stay in control of your betting. They're completely free and can be easily activated from your account settings:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.
Set a cap on how much you can wager within a given period. This helps keep your total losses in check.
Decide how long you want to play in one sitting. When time is up, Must Play will send you a warning and can end the session if needed.
Take a break for 24 hours, 7 days, 1 month, or 6 weeks. Your account will be temporarily suspended for the duration.
Block all access for 6 months to 5 years. During your self-exclusion period, Must Play will not send you any promotional messages.
It's important to recognize the signs in yourself or someone close to you. Be alert if you notice any of the following:
| Category | Warning Signs |
|---|---|
| Finance | Betting beyond your budget, borrowing money to play, struggling to pay bills |
| Behavior | Chasing losses with more bets, hiding your gambling from others |
| Mental | Restlessness when not betting, lying about betting, feelings of guilt |
| Time | Playing at the expense of family or work, betting during sleep hours |
| Relationships | Growing distance from family or friends, arguments over betting |
If you notice these signs, reach out to Must Play's support team. We're here to help, not to judge.
Ask yourself the questions below. If you answer "Yes" to most of them, you should talk to Must Play.
1. Do you often bet more than your set budget?
2. After a loss, do you find yourself betting more to try to win the money back?
3. Have you ever hidden information about your betting from family or friends?
4. Do you feel uncomfortable or anxious when you're unable to bet?
5. Is betting getting in the way of your work, studies, or family responsibilities?
If you answer "Yes" to 2 or more questions, it's a good idea to speak with Must Play's support team or a professional counselor.
Follow these simple guidelines to keep your Must Play experience enjoyable over the long run:
Must Play is committed to keeping those under 18 away from betting. To achieve this, we take the following measures:
If you have children or teenagers at home who use your device:
If you suspect a minor is using Must Play, contact our support team immediately.
If you feel betting is having a negative impact on your life, you don't have to face it alone. Must Play's support team is always here — our goal is to help, not to judge.
Available 24 hours a day, 7 days a week. Just click the chat button on the Must Play website.
Support@mustplay.best — you'll typically get a response within 24 hours.
Remember — asking for help takes courage. Must Play is always here for you.
Sign up at Must Play and enjoy all the benefits of responsible betting. Set your own limits — play with confidence, and stay safe.